Together supporting microfinance
and microinsurance in the South

28 March 2018

Microfinance Lunch Break: Customer empowerment

Customer empowerment

Why the financial sector has to take this seriously!

12.00 p.m.
Welcome and introduction by Franky Depickere, Managing Director Cera, Chairman BRS

12.10 p.m. 
Customer empowerment: why the financial sector has to take this seriously!
by Antonique Koning, Senior Financial Sector Specialist, Customer & Provider Solutions, CGAP. 

12.40 p.m.
Questions & Answers

12.55 p.m.
Closing remarks by Closing remarks by Karel Van Eetvelt, CEO Febelfin

13.05 p.m.
Lunch Buffet


Auditorium of KBC, Havenlaan 2, 1080 Brussels

Confirm your participation

May we ask you to confirm your participation before Friday 23rd of March 2018 on 

We advise to use public transport or leave your car in a nearby car park.


from 27 April 2016 to 27 April 2016